Try our new and improved Self-Service Portal experience starting March 21st!
The Self-Service Portal has a new name – BoydNow
– a new look, and some great new features.
Got Questions? ChatBot’s got answers!
Meet Chatbot, your Virtual Agent, here to help with all your IT needs and more!
You’ll find Chatbot available on every page of the Self-Service Portal.
Click the chat icon: to get started anytime!
What can Chatbot do for you?
- Request or Access Something – Browse the Human Resources, I.T., and Payroll Catalogs to order hardware and software, request access, and everything in between! Chatbot helps you search the Self-Service Catalog with ease.
- Search Knowledge Base – Explore all available articles published by IT, Human Resources, Payroll, and more! Learn more about the tools you use every day and find simple solutions to questions and concerns.
- Check Ticket Status – If you have any open issues or requests, you can quickly check the status, review notes, and provide feedback.
- My Approvals – Review awaiting approvals for all Self-Service requests, such as Requests for Access and Purchase Requests.
- Report an Issue – Need help with an IT issue? Tell Chatbot what’s going on! He’ll try to find solutions in our Knowledge Base. For more help, Chatbot will connect you with a Boyd Support Center Team Member via Live Chat, available 24/7.
- Self-Service Password Reset – Need to reset or unlock your Windows, Halo360, iSeries, or CMS password? Chatbot will walk you through it! If you run into any trouble, Chatbot will connect you with a Support Center Team Member via Live Chat, available 24/7.
- Need More Help? – Connect with a Boyd Support Team Member via email or Live Chat, available 24/7.
Visit BoydNow Self-Service Portal