Our Core Values

Success at Boyd is an ongoing, everyday commitment to our guests, our fellow team members, and our communities.

It takes everyone working with a single goal, a single vision, a single VIEW.

Value Relationships

Make an Authentic Connection

Create a Welcoming Environment

Greet guests in a genuine and friendly manner; with a smile and eye contact
Demonstrate the 10/5 Rule
Make an extra effort to reach out to guests you don’t know as well as you would our most frequent guests
Handle every guest situation with a great attitude
Demonstrate open body language

Know Your Guest

Use the guest’s name (when known), or ask if it is not known
Engage guests in conversation
Ask questions and find clues to build a connection
Wear your name badge and introduce yourself when appropriate
Ensure that the guest knows your name

Bring them Back

Offer a warm farewell
Say "thank you" and show appreciation for their business
Check for satisfaction and resolve any issues before the guest leaves
Invite the guest to return

Integrity

Do the Right Thing

Take Pride

Follow the appearance standards
Keep the "house in good order"
Report to work on time, every time

Show Respect and Care for Everyone

Keep conversations professional and genuine
Demonstrate active listening
Give guests and Team Members your full attention

Be Honest

Communicate with sincerity and enthusiasm
Explain what is causing an issue rather than pretend nothing is wrong
Offer a genuine apology, when needed

Exceeds Expectations

Offer the Extraordinary

Personalize the Guest Experience

Ask what brought the guest to your property
Find ways to make their experience more special
Follow through

Go Above and Beyond

Seize opportunities to take action. Example: Send chicken soup to an ill guest
Lead the way. Example: Walk the guest to a destination rather than point to it
Celebrate special occasions
Move with purpose

Promote a Feeling of Fun

Be upbeat, positive, and entertaining
Communicate with energy and enthusiasm; when appropriate
Add your own "personality" to make it Boyd Style

Work Smart

Bring Your Best Every Day

Know the Answer

Demonstrate thorough knowledge of:

Your property including the physical layout, characteristics and offerings of restaurants
Details of promotions and events
Boyd Gaming

"Ask if you don’t know," or escort, when appropriate, the guest to someone who can help them with the answer

Own the Experience

Recognize opportunities for improvement and take action
Find a way to say "Yes"
Whatever the issue, find the solution

Working as a Team

Treat your fellow Team Members like you treat your guests
Encourage and support each other
If you have an idea to improve service let your supervisor know